https://jobs.co.uk/job/help-desk-parker-jones-group-ltd--4f2035fb-3c19-4cd5-8f35-2f22fa0e8e73 RSS feed for Help Desk at Parker Jones Group Ltd. en-gb Thu, 23 Apr 2026 06:55:28 GMT https://jobs.co.uk/job/help-desk-parker-jones-group-ltd--4f2035fb-3c19-4cd5-8f35-2f22fa0e8e73 https://jobs.co.uk/job/help-desk-parker-jones-group-ltd--4f2035fb-3c19-4cd5-8f35-2f22fa0e8e73 Tue, 21 Apr 2026 11:53:20 GMT Location: St. Albans | Salary: 25500.00-25500.00 Annual | Type: Permanent | (This is not a IT Help Desk Role) As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract. Key Responsibilities Serve as the initial contact for service requests via phone and email. Use GTR Asset Pro to manage job assignments and ensure timely completion. Dispatch calls to engineers or subcontractors based on skills, location, and service requirements. Prioritise urgent tasks and coordinate resources to address immediate needs. Support operative and subcontractor coordination for efficient service delivery. Attend training and health and safety courses as directed. Qualifications and Experience GCSEs or equivalent (Grade C or above in English and Maths). Proven experience in Facilities Management within an administrative or helpdesk role. Strong knowledge of CAFM systems, or CRM Proficiency in MS Office, including Excel and Outlook. Must have a driving licence Skills and Attributes Excellent planning, organisation, a... Permanent