Help Desk Operator

Helpdesk OperatorWarwick - Onsite£29,000 - £32,000VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.Key Responsibilities of the Helpdesk Operator: Act as the first point of contact for IT support requests, providing effective first-line technical assistanceLog, prioritise, investigate and resolve service desk tickets within agreed processesTroubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systemsSupport and administer user devices through Microsoft IntuneAssist with user accounts, access and devices across Microsoft Entra ID and Active DirectoryProvide remote and face-to-face technical support to users across Warwick and wider UK locationsSet up, configure and maintain IT equipment, applications and user devicesSupport SharePoint and other Microsoft business applicationsCreate and maintain user guides, ..... full job details .....