Help Desk Operator

Helpdesk Operator Warwick - Onsite £29,000 - £32,000 VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment. Key Responsibilities of the Helpdesk Operator: Act as the first point of contact for IT support requests, providing effective first-line technical assistance Log, prioritise, investigate and resolve service desk tickets within agreed processes Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems Support and administer user devices through Microsoft Intune Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory Provide remote and face-to-face technical support to users across Warwick and wider UK locations Set up, configure and maintain IT equipment, applications and user devices Support SharePoint and other Microsoft business applications Create and maintain ..... full job details .....