Help Desk Manager

Help Desk ManagerNorthampton - Hybrid - 3 days a week 50,000 - 55,000 / 6 Month FTC Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness. You''ll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus. We''re looking for candidates who possess the following:Proven experience working as a Help Desk ManagerStrong knowledge of ITIL and ITSM best practiceExperience of migrating a help desk is a bonus If the above sounds of interest please apply for more ..... full job details .....