https://jobs.co.uk/job/help-desk-manager-manpower-uk--100b556d-594c-4d53-aad9-55660f0d8fca RSS feed for Help Desk Manager at Manpower UK. en-gb Sun, 04 Oct 2026 14:30:08 GMT https://jobs.co.uk/job/help-desk-manager-manpower-uk--100b556d-594c-4d53-aad9-55660f0d8fca https://jobs.co.uk/job/help-desk-manager-manpower-uk--100b556d-594c-4d53-aad9-55660f0d8fca Sun, 04 Oct 2026 11:50:02 GMT Location: Batley | Salary: Negotiable | Type: Permanent | Help Desk Manager Leeds £40,000-£45,000+Benefits GENERAL SUMMARY: The Help Desk Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Help Desk Manager is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels. Essential Duties and Responsibilities: Manage the service desk team''s daily activities Function as the customer''s single point-of-contact for problem identification and resolution for issues that have been escalated by the team Manage the dispatch process of service requests to ensure full utilization of technical resources Improve usage of IT Support resources and increase productivity of the team Communicate with all parties in a constructive manner to guarantee customer expectations are met Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary Perform customer follow-up to verify final resolution and determine satisfaction level Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provid... Permanent