Help Desk Coordinator

Helpdesk CoordinatorLocation: Dorking (Office-based, 5 days per week) Working Hours: Monday to Friday, 9:00 AM - 5:00 PMReports To: Support ManagerSalary 24,000- 24,500About the RoleAn exciting opportunity has arisen for a User Support Coordinator to join a growing organisation providing cloud-based technology solutions. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced office environment.You will become an expert in the company''s systems, supporting clients through the Helpdesk while also assisting with general office duties.The role will suit someone who has previous retail experience, a good telephone manner who wants to start their career.Key ResponsibilitiesAct as the first point of contact for Helpdesk queries via phone and emailLog, manage, and resolve user queries, escalating issues where necessary and ensuring full resolutionMonitor databases throughout the working week to maintain system performanceProduce reports, data, and documentation as requiredSupport the User Support Manager and wider team with administrative and operational tasksLiaise with internal teams and attend training sessions to develop knowledge and skillsProvide general office support, including handling calls, emails, and other communications Skills and ExperienceGood working knowledge of Microsoft Office (Word and Excel essential; Teams or similar tools beneficial)Strong organisational and communication skillsPrevious ..... full job details .....