https://jobs.co.uk/job/help-desk-analyst-adele-carr-recruitment-limited--6fec262f-170e-4821-a805-690a2d2b26df RSS feed for Help Desk Analyst at Adele Carr Recruitment Limited. en-gb Fri, 22 May 2026 07:22:26 GMT https://jobs.co.uk/job/help-desk-analyst-adele-carr-recruitment-limited--6fec262f-170e-4821-a805-690a2d2b26df https://jobs.co.uk/job/help-desk-analyst-adele-carr-recruitment-limited--6fec262f-170e-4821-a805-690a2d2b26df Wed, 20 May 2026 11:53:36 GMT Location: Ellesmere Port | Salary: 25000.00-25000.00 Annual | Type: Permanent | Helpdesk Analyst - Ellesmere Port - £25-£27k ?The Helpdesk Analyst role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements.The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations.Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access... Permanent