Help Desk Administrator

About roleAs a Helpdesk administrator with expertise in educational place, you will collaborate with our client''s department. You will be responsible for Facility Administration.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday.Shifts: Monday to Friday (37.5 hours)Job Description:The Helpdesk Coordinator serves as the central point for managing facilities-related service requests and ensuring timely resolution in line with service level agreements. Working in a team of four, this position supports the efficient running of on-site operations by raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system. The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity. Key SkillsLog and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA complianceMonitor open jobs and follow up to ensure timely resolutionIssue and track purchase orders related to job requestsCoordinate contractor attendance, including access arrangements and pre-arrival documentationEnsure all contractor prestart paperwork is completed and submitted before attendanceMaintain up-to-date records and filing systems for audits and complianceSupport the wider Facilities ..... full job details .....