Help Desk Administrator

Help Desk Administrator Maintenance and ConstructionLocation: London Hours: Monday to Friday, 8:00am 5:00pm Hours per week: 40 hours Employment type: Permanent The OpportunityWe are looking for an organised and proactive Help Desk Administrator to join a busy Maintenance team in London. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, coordinating engineers and contractors, managing reactive maintenance requests and ensuring clients are kept informed throughout the process. You will provide essential administrative support to the Contracts Managers and Maintenance team, helping to ensure that reactive works, planned visits and service requests are efficiently scheduled, tracked and completed. Key Responsibilities:Provide day-to-day administrative support to the Contracts Managers and Maintenance team.Act as the first point of contact for reactive maintenance requests, logging, allocating and tracking jobs through to completion.Schedule reactive and help desk call-outs across multiple contracts, coordinating engineers and subcontractors.Actively chase updates on open jobs and ensure clients are kept informed of progress.Monitor the shared maintenance inbox continually, filing and actioning incoming emails appropriately to maintain a low-backlog standard.Maintain accurate records, spreadsheets and Work in Progress (WIP) information.Raise purchase orders and invoices as required.Complete, process and file ..... full job details .....