Help at Home Coordinator

Job Description Could you play a vital role in a service that is a lifeline for many of our clients? Do you thrive in a busy, fast-paced environment where priorities can change throughout the day and no two days are ever the same? Are you confident handling a high volume of telephone calls, multitasking effectively, and providing excellent customer service to clients, support workers and colleagues? We are looking for a Help at Home Coordinator who will run day-to-day customer care, scheduling and support for workers and work closely with the finance team and other colleagues to ensure the service runs smoothly and safely and benefits the customers and the Charity. Help at Home is Age UK Sutton''s social enterprise service, which provides personalised practical and emotional support to older people, enabling them to retain independence and quality of life. The service includes shopping, cleaning, light meal preparation, admin support, companionship and other household tasks. The service does not offer any CQC regulated care. A unique selling point is that we carefully match customers to workers, and guarantee the same worker each visit. This leads to strong relationships, better quality ongoing support and job satisfaction for our support workers, as well as confidence to customers and their families that workers know their clients. Support workers often identify small changes in wellbeing, health and behaviour that can enable early intervention for common issues. We are ..... full job details .....