Healthcare Assistant

JOB DESCRIPTION AND PERSON SPECIFICATION

• Job Title: Healthcare Assistant 
• Job Location: (Telford and Wrekin area)
• Nature of Business: Domiciliary Home Care service in Telford & Wrekin. 
• Drivers: Must have a full driving licence and access to a vehicle.

• Company - GreatPride Care Limited
• Our office is located at Unit 28, The Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3FE
• Contact - Phone: (phone number removed)
• Contact: Registered Manager / Senior Administrator / Administrative Assistant

                         (Please note we do not provide sponsorship)

Working Hours: Various shift patterns as agreed with the Registered Manager, as follows:

• 7.00am - 2.30pm (Day)
• 2.30pm -10.00pm (Evening)
• 7.00am - 10.00pm (All day)

JOB OVERVIEW

• To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Registered Manager

(Note: In addition to these duties, employees are required to carry out such duties as may reasonably be required)

• To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to each individual, following Care Plans, Policies, and Procedures
• To maintain skills at a current level, undertake such training and development as required to maintain and progress knowledge

RESPONSIBILITIES AND DUTIES OF HEALTHCARE ASSISTANT

ROLE SPECIFIC DUTIES

• Ensure Service Users are at the heart of care delivery and their wishes and preferences enhance their wellbeing
• To contribute to the efficient running of the service
• Support Service Users to maintain their relationships and connections with the local community
• Ensure Care Plans and other information about how to support Service Users are followed
• Be responsible for informing the Registered Manager of any changes in the needs of Service Users
• Be responsible for promoting and safeguarding the welfare of those individuals they support.

WORKING WITH OTHERS

• Develop effective working relationships with other employees within GreatPride Care Limited
• Work in cooperation with members of the multi-disciplinary teams to maximise working with Service Users
• If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life
• Involve Service Users, family, external agencies & colleagues
• Speak up when things go wrong

LEADING BY EXAMPLE

Seek opportunities for personal and professional growth

Be a role model for other carers and be an ambassador for the service

Be professional, polite, acknowledge, and work within the Fundamental Standards

Understand the regulatory framework that governs the service, including the role of CQC and their requirements

Commit to achieving the relevant qualifications commensurate with the role

Attend statutory training and any other training as directed by management

Understand and follow all policies and procedures relevant to the role

Be open to learning opportunities.

PERSON SPECIFICATION OF HEALTHCARE ASSISTANT

Specific Requirement for Qualifications

Good English - Written and verbal - Essential

NVQ/RQF qualification in Social Care - Desirable (training will be given if no qualification)

SPECIFIC REQUIREMENT FOR SKILLS

Proficient Written Skills

Maintain all Care Plans and care records in accordance with GreatPride Care Limited Policy - Essential

LEADERSHIP SKILLS

Ability to induct and orientate new employees to the job role and service - Desirable

Provide Service Users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom - Desirable

Communicate any problems, concerns or changes to Service Users’ family members as needed - Desirable

COMMUNICATION SKILLS

Carers must build rapport with Service Users by establishing personal connections and showing interest in their lives - Essential

Carers must be able to communicate effectively with Service Users - Essential

Carers must have the communication skills to inform colleagues, management and professionals about the needs of Service Users - Essential

PROBLEM-SOLVING SKILLS

Carers need to be able to adapt and address situations quickly - Essential

Plan, develop, implement and assess approaches to promote health and well-being, whilst recognising and reporting situations where there might be a need for protection - Essential

SPECIFIC REQUIREMENT FOR PREVIOUS EXPERIENCE

Previous experience of working in similar environment - Desirable

Previous experience of working in similar role - Desirable

Experience of working with Service Users, in particular, those that may have additional support needs - Desirable

RESPECT AND DIGNITY

Understand person-centred care and can demonstrate treating people as individuals and respecting choices

Promoting independence and encouraging appropriate risk taking

EVERYBODY COUNTS

Ensuring no one is discriminated against or excluded

Understand human rights and impact on care delivery

Facilitating people to ‘speak up’ about concerns and acting upon them

COMMITMENT TO QUALITY OF CARE

Striving for quality in everything we do, recognising and understanding what quality in care means for people using the services

Accepting constructive criticism and focusing on improvement

Being open to new opportunities for learning and identifying the limits of skills and knowledge

COMPASSION

Treating people with kindness

Understanding the importance of empathy in all areas of employment

Understanding the values of others and always providing a caring service

IMPROVING LIVES FOR EVERYONE

Focus on how things could be done better and sharing ideas

Understanding of wellbeing and what is important to people using the service

Improving outcomes for people

Ensuring appropriate services are provided for people using the services

WHAT WE OFFER

You will be paid National minimum wage including your shadow shifts

Mileage paid

We can offer flexible hour shifts, such as Part time and Full time.

You have the opportunity to work extra shifts via our bank services.

Pension scheme

Free Training and free Uniform.

Opportunity for professional development.

Holiday pay

Open door, policy, manager available to listen and talk

We will require you to undertake an Enhanced DBS, Right to Work checks, References and Employment History checks in line with GreatPride Care policies and procedures, CQC regulations, Government guidelines for this position for safer, fair recruitment and best practice.

We will try to make this recruitment as short as possible. However, because of the nature of our Business, this may take a bit more time.

Copyright GreatPride Care Limited 2025