Health and Wellbeing Administrator

Health and Wellbeing Administrator, Belfast, £13.70 per hour, Belfast City Centre, Hybrid working Your new company Hays are working in partnership with a respected public-facing organisation that provides essential support services to individuals who have experienced trauma. The organisation is committed to delivering high-quality, compassionate support and maintaining the highest standards of professionalism and confidentiality.Your new role Reporting to the Health and Wellbeing Business Support Co-ordinator, you will act as the first point of contact for individuals accessing the service. This is a varied and rewarding role combining reception duties, administration and records management. You will handle client enquiries, process registrations, maintain accurate records and support the wider administrative function.Key responsibilitiesClient ServicesAct as the first point of contact for individuals, both in person and by telephoneRespond to and resolve queries professionally and sensitivelyProvide guidance and support, including checking documentationAccurately record messages and refer queries where appropriateProcess client consultation forms and incoming documentation in line with proceduresDraft correspondence to clients and third partiesProvide administrative support to the wider serviceRecords ManagementMaintain accurate electronic and paper-based filing systemsRecord all client interactions in line with organisational policiesEnsure data accuracy and integrity at ..... full job details .....