Head Waiter/Waitress

Join the Fortnum and Mason Team!Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!Fortnum and Mason are looking for an exceptional Head Waiter/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our fine dining restaurant 45 Jermyn St. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.Why Work For Us:Competitivehourlyrate+paidovertimeDiscretionaryannualbonus(upto5%ofsalary)Upto40%storeandrestaurantdiscountsSubsidisedstaffrestaurantusingFortnumsingredients28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoffMatchedpensionschemeandcareerdevelopmentopportunitiesAnnualstaffpartyandincrediblegiftsafter5yearsWhat You''ll Do:Work with the Restaurant management team to ensure the smooth running of the restaurantHelp drive, motivate and encourage the teams to look for areas where we can deliver moreSupport and develop the Waiters and Commis waitersCreate and deliver an extraordinary customer experience, meeting all targets setAct as a role model at all times with customer experience at the top of the agendaDemonstrate an authentic and passionate understanding of brand, menus and restaurant serviceEnsure all the teams are aware of any menu changes and can accurately inform the customersMotivate and inspire team to hit targetsWhat We''re Looking For:Experience within a fine dining or 5* establishmentDemonstrate an authentic and passionate understanding of brand, menus and restaurant serviceThink widely while focusing in on important detail generating winning ideasAbility to multitask, prioritize and manage time effectivelySolid interpersonal and communication skillsCoach, counsel and train team to deliver exceptional customer service at all timesAbility to think quickly and rationally to ever-changing ..... full job details .....