Head of Workforce Planning and Operations | Wimbledon AELTC

Overview

Head of Workforce Planning and Operations - AELTC Wimbledon£50,000 - £60,000 per annum

+ benefitsLevy is the driving force behind the world-class hospitality at The Championships, Wimbledon. We deliver hospitality to over

450,000 guests

each year with a team of

2,200 catering staff

and

355 chefs

across

51 kitchens

and

27 restaurants .Purpose of Head of Workforce Planning and Operations:Behind the magic of The Championships, Wimbledon, is a workforce of thousands – a team that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we''re looking for a

Head of Workforce Planning and Operations

to lead and inspire this extraordinary workforce.Role overview:

The Head of Workforce Planning and Operations is a senior manager of people and venue operations, responsible for leading large, variable teams in a fast-paced, event-driven environment. You will combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.Responsibilities

Lead People Operations Team : Manage, develop, and coach the People Ops team; oversee rotas, compliance, and operational excellence.Recruitment and Onboarding : Run high-volume campaigns to attract and onboard thousands of casual team members.Retention and Engagement : Implement initiatives that enhance workforce satisfaction, well-being, and motivation.Talent and Succession Planning : Identify high-potential team members, lead development programmes, and ensure leadership continuity.Resource Planning and Deployment : Align staffing levels with operational demands and optimise workforce productivity.Payroll and Labour Oversight : Ensure accurate payroll and adherence to labour budgets for casual staff.Employee Relations and Communication : Manage HR issues, maintain clear communication channels, and foster a positive team culture.Workforce Analytics and DandI : Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives.Requirements

Demonstrable Experience:

Ideally from an events and workforce management background, capable of working in a high energy, fast moving environmentLeadership and Team Management:

Proven ability to lead, mentor, and develop teams, including taking charge in management''s absence.Organisational Skills:

Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently.Communication:

Excellent verbal and written communication with staff, management, and external stakeholders.Technical Proficiency:

Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset.Problem-Solving:

Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly.Personal Attributes

Attention to Detail:

Ensures accuracy, compliance, and adherence to policies.Integrity and Confidentiality:

Maintains high ethical standards with sensitive information.Adaptability:

Thrives in dynamic environments and changing priorities.Customer Service Orientation:

Committed to delivering professional and supportive service to all stakeholders.Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.Why Join Us?

At Levy UK and Ireland, we celebrate diversity and foster inclusion, valuing every individual''s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve ..... full job details .....