Head of Warehouse Operations

Head of Warehouse Operations | Retail | West Midlands | -100k

On site 5 days per week with limited travel to head office and satellite sites

I''m partnering with a leading home and furniture retailer who are seeking an experienced Head of Warehouse Operations to lead and optimise its warehouse operation. This is a pivotal leadership role with full accountability for warehousing strategy, operational performance, people leadership and continuous improvement across an extensive distribution environment.

Only applicants with experience in furniture or homeware experience will be considered. This is a non-negotiable.

The business operates a high-volume, customer-centric operation handling furniture and home products, where operational excellence and service are critical to the customer experience. The warehousing network supports significant inbound container volumes alongside nationwide home deliveries.

Key Responsibilities

• Lead all warehouse operations, ensuring exceptional standards across safety, quality, productivity and customer service.

• Develop and execute the warehousing strategy to support continued business growth.

• Drive operational efficiency through lean principles and continuous improvement initiatives.

• Lead, coach and develop a large operational leadership team, building a high-performance culture.

• Manage KPIs including productivity, OTIF, inventory accuracy, labour planning and cost control.

• Work closely with Transport, Planning, E-commerce and Commercial teams to ensure seamless end-to-end warehousing operations.

Candidate Profile

• Proven experience leading large-scale warehouse operations within furniture, home, bulky goods or other two-person delivery environments.

• Alternatively, candidates from a 3PL background will be considered, provided they have managed warehousing operations supporting furniture or bulky home products.

• Strong background in warehouse transformation, operational excellence and continuous improvement.

• Experience leading large, multi-layered teams through change and growth.

• Commercially astute with strong financial and operational management capability.

• A visible, hands-on leader who enjoys being present within the operation.

Requirements

• Significant senior warehousing leadership experience.

• Must have experience handling bulky products requiring two-person delivery operations is highly desirable.

• Strong knowledge of warehouse systems, inventory management and modern warehouse best practice.

• Excellent stakeholder management and communication skills.

Package

• Salary: Up to -100,000 + benefits

• Location: West Midlands

• Working Pattern: On-site, five days per week

BH36847