Head of Voice

Who are Diligenta?Diligenta''s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients'' operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleAn Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta.As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards.You will play a key role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You''ll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction.Benefits33 days including Bank HolidaysEligibility for an annual discretionary bonus schemeCar allowancePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.Cycle to Work ..... full job details .....