Head of Visitor Experience

About us Tower Bridge is a working bascule bridge, a leading events venue, and an iconic visitor attraction, welcoming almost one million visitors each year. It is one of five bridges supported and maintained by the charity City Bridge Foundation, which is also London''s biggest independent charitable funder. This is an exciting time to join us. Tower Bridge is embarking on an ambitious transformation programme - Tower Bridge in Motion - shaping the future of London''s defining landmark. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engagement, while preserving and celebrating the Bridge''s unique cultural heritage. Our vision is to be an exemplar visitor attraction driven by social values that excites, inspires, engages and connects everyone we reach and encounter. About the role We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridge. As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. You will embed accessibility, visitor insight, and service excellence into capital projects, strategic initiatives and daily operations, ensuring Tower Bridge becomes a leading cultural destination delivering social impact. About you We are looking for an individual who is: Passionate about ..... full job details .....