Head of Supporter Experience

The Head of Supporter Experience will lead two critical teams who all contribute to delivering Supporter Experience; the Supporter Operations function which include both Supporter Relations and Fundraising Operations, and the Supporter Engagement and Journeys team.Client DetailsIf nothing changes, one in two of us will be directly affected by dementia - either by caring for someone with the condition, developing it ourselves, or both. As the UK''s leading dementia research charity, Alzheimer''s Research UK (ARUK) are determined to stop this from becoming a reality. They are working to revolutionise the way they treat, diagnose and prevent dementia. But they will not stop there. With your support, they will keep going until every person is free from the heartbreak of dementia. They are here to find a cure.DescriptionYou will champion, design and oversee the implementation of a personal, relevant and tailored experience - either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure they are delivering on brand and supporter experience principles consistently across all supporter touch points and communications. Key responsibilities include: Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of the Supporter Experience strategy across the organisation to achieve its long-term goals. Develop a high ..... full job details .....