Head of Support Services

Lead a growing portfolio of support services making a real difference to people affected by gambling harm. At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement, embracing the insight and knowledge of ''Experts by Experience'' alongside evidence-based approaches. As our Head of Support Services, you''ll provide strategic and operational leadership across our Triage, Peer Aid, New Beginnings and Affected Other teams, and lead the development of a strong, sustainable London-based service offer that establishes our presence and reach across the capital. Reporting to the Director of Services and leading a team of service managers, you''ll ensure our services are safe, effective, person-centred and delivered to a consistently high standard, while strengthening pathways into and through support and ensuring services meet their contractual, quality and impact objectives. What you''ll be doing Providing operational oversight and leadership across our peer support services, with effective line management of service managers and direct reports Maintaining oversight of service demand, capacity, waiting times and service user pathways, and addressing operational risks and barriers to delivery Monitoring service performance, quality and outcomes, using data and feedback to drive continuous improvement Ensuring safeguarding and risk management procedures are understood and consistently applied, and that ..... full job details .....