Head of Supplier Relationship Management

The CompanyNigel Wright Group is working exclusively with a purpose-driven consumer-facing organisation undergoing positive transformation to recruit a newly created Head of Supplier Relationship Management.This organisation is committed to providing an accessible and affordable service and its people are united by a shared purpose of improving outcomes for communities nationwide. There is strong momentum for change, with a newly formed senior leadership team bringing fresh energy and ambition.The Head of Supplier Relationship Management will lead a supplier relations function that directly shapes the quality of service thousands of people receive every day at the heart of its Operations and will be responsible for building a best-in-class supplier management capability.The OpportunityThe Head of Supplier Relationship Management will oversee significant service-based spend across multiple partners - ensuring strong performance, greater resilience and continuous innovation.Some of the key areas of responsibility will be:Shape and deliver the organisation''s supplier relations strategy, elevating the impact of external partners on customer and service outcomes.Lead, coach and grow a developing team, embedding strong SRM practices and raising capability.Drive supplier performance through clear SLAs, KPIs and improvement plans.Reduce single-supplier risk and strengthen operational resilience.Introduce new partners, propositions and technologies - including digital and AI-enabled ..... full job details .....