Head of SRE Production Support

We have a current opportunity for a Head of SRE Production Support on a permanent basis. The position will be based in London. For further information about this position please apply.Requirements15+ years in IT across operations, infrastructure, development, or support - breadth matters as much as depth5+ years owning production management in or alongside a trading or front office environment (any asset class) - you understand what a P1 costs a desk at 09:30Full incident lifecycle ownership: detection, triage, cross-team communication, resolution, post-mortem, and permanent preventive actionCross-team incident command under sustained pressure - simultaneous, coherent communication to traders, engineers, vendors, and senior managementSLA, SLO, and error budget design, ownership, and enforcement with internal engineering teams and external counterpartiesDR and BCP design and testing: runbooks, failover playbooks, and RTOs that are tested under realistic conditions, not just documentedObservability strategy: monitoring, alerting, and log pipeline design - you define what good looks like and hold teams to itCapacity planning and infrastructure cost management balancing availability targets against business constraintsVendor, exchange, and broker relationship management: SLA negotiation, escalation frameworks, proactive dependency risk managementExperience building an operations function from scratch - hiring, process design, tooling selection, and cultureRoot cause culture: ..... full job details .....