Head of Services Delivery

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Head of Services Delivery

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Head of Services Delivery

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Airbus HelicoptersAbout Our Team...

Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.Job Description:

About Our Team...

Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.

AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance, CAMO and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.

AHUK is also the MoD’s chosen provider of helicopters and maintenance for its Defence Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall Purpose Of The Job

Reporting to: Head of Operations

We''re looking for a highly experienced and dynamic operations leader to provide overarching leadership and strategic direction to multiple operational delivery teams across AHUK covering a range of complex and high profile helicopter MRO and related support services to UK MOD, the National Police Air Service, HEMS and private civil operators.

This critical position also comes with responsibilities on the Airbus Helicopters UK Management Team.

The Head of Services Delivery is instrumental in ensuring the on-time, on-cost, on-quality delivery of our commitments to internal and external customers as well as, upholding the highest standards of quality, safety, and operational excellence. You''ll be a key leader in driving customer satisfaction, operational and financial performance as well as fostering a culture of high performance among the teams under your responsibility.

Key Responsibilities:

Strategic Leadership: Provide inspirational leadership and strategic oversight to several operational Delivery Teams across AHUKDeputise, as necessary for, the Head of Operations whereby you will represent the Operations Dept in front of internal corporate group stakeholders, local UK leadership team, Operations Dept managers and external customersOperational Performance: Accountable for the end-to-end delivery performance (cost and schedule) of all Civil and Defence support contracts and delivery projects, meeting agreed KPIs, SLAs, and contractual obligations.Cross-Functional Integration and Synchronisation: Ensure seamless cross-functional integration and synchronisation within each delivery team. You''ll foster effective collaboration between various internal disciplines (e.g., engineering, supply chain, quality, project management) to streamline workflows, resolve interdependencies, and optimize overall team performance.Data-Driven Visual Management and Governance: Create and drive data-driven visual management and team governance dynamics at both the individual delivery team level and across the entire Operations Department. You''ll implement robust systems and dashboards to provide clear visibility of performance, progress, and key metrics, empowering teams and the department to make informed decisions and achieve operational excellence.Team Leader Support and Enablement: Provide direct and proactive enablement and prioritisation to each Delivery Team Leader , ensuring the swift removal of operational blockers , facilitating higher-level problem-solving , and stepping in as a senior interface when needed. Your role will be to empower and enable your team leaders to excel in their daily responsibilities.Team Management and Development: Lead, mentor, and develop a diverse team of operational Team Leaders and their teams, fostering a collaborative, high-performing, and results-oriented environment. Identify training needs and promote professional growth.Process Optimisation and Efficiency: Drive continuous improvement initiatives across all operational processes, identifying opportunities for greater efficiency, cost reduction, and enhanced service delivery. Implement best practices and lean methodologies where appropriate.Stakeholder Management: Build and maintain strong relationships with key internal and external stakeholders, including customers, suppliers, program managers, engineering, and quality teams, ensuring seamless communication and effective problem resolution.Resource Management: Optimize the allocation and utilization of resources (people, equipment, facilities) to meet operational demands effectively and efficiently.Risk Management: Identify and mitigate operational risks, developing robust contingency plans to ensure business continuity and minimise disruptions.Budget Management: Manage operational budgets, ensuring cost-effective delivery while maintaining high standards.Compliance and Safety: Ensure all operational activities adhere to relevant industry regulations, safety standards, and company policies. Promote a proactive safety culture across all teams.Reporting and Analysis: Provide regular, insightful reports on operational performance, identifying trends, challenges, and opportunities for improvement to the Head of Operations and senior leadership

Knowledge and Skills

Demonstrable track record of successful programme management and delivery (typically 8+ years) in a senior operations leadership role, ideally within the aerospace, defence, or a highly regulated heavy engineering industry.Demonstrable experience managing diverse operational teams across multiple contracts or programs.Strong understanding of support contracts, MRO (Maintenance, Repair, and Overhaul) operations, and/or complex project delivery.Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate at all levels.Demonstrable ability to manage complex projects and multiple priorities simultaneously.Strong analytical and problem-solving skills, with a data-driven approach to decision-making.Proficiency in operational excellence methodologies (e.g., Lean, Six Sigma) is highly desirable.Sound commercial acumen and experience with budget management.Knowledge of aviation regulations and safety standards is highly advantageous.

Essential

Extensive/Proven in technical and/or commercial roles within the aerospace industryBachelor''s degree in Engineering, Operations Management, Business Administration, or a related field; a Master''s degree.

Desirable

Specific experience relating to the management of Airbus helicopter customers and/or support and services.Direct experience of Military programs delivery, either in the capacity as a senior officer or through commercial collaboration at the same level.

About You

Strategic thinker with a hands-on approach.Results-oriented and committed to continuous improvement.Highly-organised and meticulous with attention to detail.Resilient and adaptable in a fast-paced and demanding environment.Collaborative team player with strong relationship-building skills and able to work in an international environment.

Addition Informal requirements

Position based at Oxford Airport, UK.Travel within the UK or abroad to support related business requirements (not extensive).Due to the nature of this position you will require DBS and be eligible for SC clearanceApplicants must meet any/all requirements of Export Compliance Regulations

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters UK Ltd

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. #YESPOST

Seniority level

Seniority level ExecutiveEmployment type

Employment type Full-timeJob function

Job function Management and ManufacturingIndustries Aviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at Airbus Helicopters by 2xSign in to set job alerts for “Head of Service Delivery” roles.

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