Head of Services and Engagement (Maternity Cover)

We are looking for an inspiring and strategic Head of Services and Engagement to ensure our services are impactful, accessible and centred around the needs of people living with arthritis. The Role Hybrid: Two fixed days in London office (Mondays and Wednesdays), three days at home. The Head of Services and Engagement will lead the development, delivery and continuous improvement of Arthritis Action''s services and engagement activities. This is a key role responsible for ensuring that people affected by arthritis receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work. The postholder will oversee our membership and service portfolio, including community-based activities, self-management support and engagement programmes, ensuring they are effective, inclusive and aligned with organisational priorities. They will also support the creation of a sustainable volunteer model alongside our new Volunteer Manager, enabling volunteers to extend our reach, strengthen communities and increase our impact. Key Responsibilities Membership and Service Delivery Develop a strong understanding of the member and service user journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes at every stage. Oversee and lead on the delivery and continuous improvement of Arthritis Action''s member services, community activities, events, and other programmes. ..... full job details .....