Head of Service (Security Systems / Engineering)

Head of Service (Security Systems / Engineering) 50,000 - 55,000 + Progression + Enhanced Holidays + Company Van + Hybrid Working + Company BenefitsLiverpoolAre you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership of service operations within a growing engineering business?This company specialises in integrated security solutions, including bespoke security gates and barriers, CCTV, access control and perimeter protection systems for commercial and industrial clients.On offer is the opportunity to take a leading role in developing and managing service operations, overseeing engineering teams, improving service delivery and maintaining strong customer relationships. You''ll help streamline processes, resolve escalated issues and ensure service and maintenance activities are delivered efficiently across the business.This role would suit a Service Manager, Head of Service or Service Operations Manager from a security systems, access control, gates, barriers or engineering background looking to take on a senior office-based role with hybrid working. The Role:Lead and manage service and maintenance operationsCoordinate field engineers and allocate service work effectivelyOversee planned maintenance, repairs and emergency breakdownsManage customer relationships and resolve escalated service issuesMonitor service performance, quality and operational efficiencyWork closely with installation, project management and ..... full job details .....