Head of Service Operations - Facilities

Head of Service OperationsDartford, Kent - With travel to smaller offices across England£65,000 - £75,000 + Bonus + Healthcare + PensionPermanent Full TimeThe Opportunity300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, MandE and specialist engineering services.The business is pursuing an ambitious growth strategy.As Head of Service Operations, you will take ownership of a multi-site service operation, leading the people, processes, systems and performance that underpin service delivery across the wider group.The RoleReporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations.You will be responsible for: Leading and developing a high-performing Service Operations function.Standardising processes and operating procedures across multiple businesses.Driving service excellence through KPI management and performance reporting.Partnering with technology and AI teams to introduce automation and operational efficiencies.Supporting the integration of newly acquired businesses into the group operating model.Improving customer and engineer experience across all service interactions.Building scalable processes capable of supporting significant future growth.Driving continuous improvement, accountability and operational consistency. About YouWe are keen to speak ..... full job details .....