Head of Service

Job Title: Head of ServiceLocation: StainesOverviewWe are seeking a proactive and driven Head of Service to lead and take full ownership of our clients planned and reactive maintenance operations. Reporting directly to the Company Director, you will manage a small team, ensure exceptional service delivery, and play a key role in growing the service division.Key ResponsibilitiesService Operations LeadershipOversee day-to-day service and breakdown operations, including planned maintenance and reactive calloutsAct as the escalation point for complex customer issues, ensuring timely and professional resolutionCoordinate with engineers and internal teams to deliver efficient, high-quality serviceTeam ManagementLead, support, and develop a team of Service CoordinatorsSet clear expectations and maintain high performance standardsFoster a culture of accountability, collaboration, and continuous improvementProcess ImprovementDefine and monitor service KPIs and SLAsUse data insights to identify trends, improve performance, and resolve inefficienciesStandardise and enhance service processes to ensure quality and consistencySkills and ExperienceEssentialProven experience in service management, operations leadership, or a similar role within with construction or engineering industryStrong problem-solving skills with the ability to make decisions under pressureExcellent communication and interpersonal abilitiesProactive, results-driven mindset with strong ownership and ..... full job details .....