Head of Service - Front Door team

The roleThe Lead Content Designer is a hands-on, operational role that leads and supports others in delivering high-quality content design across Southwark Council''s digital services. Reporting to the Web and Digital Lead, this role provides strategic oversight of content standards, governance, and content quality across the councils web platforms.You will oversee the day-to-day activities of Content Design Officers, champion user-centred content design principles, and help services reimagine how they communicate with residents. Working across multidisciplinary teams, you will define content strategies, develop standards and guidance, and ensure that content is accessible, inclusive, evidence-based, and aligned to organisational objectives.This role is ideal for an experienced content professional who combines strategic thinking with practical delivery. You will work closely with service teams, stakeholders, designers, product managers, and delivery teams to improve the quality, consistency, and effectiveness of Southwarks digital content, helping residents access services quickly and easily while supporting the councils wider digital transformation ambitions.Key responsibilitiesOversee the day-to-day operations of Content Design Officers, ensuring quality, consistency, and adherence to agreed standards and priorities.Provide strategic oversight of content standards, governance, and publishing practices across Southwarks digital platforms.Review, develop, and implement ..... full job details .....