Head of Service Delivery

Role: Head of Service DeliveryLocation: West Sussex (office-based) Salary: £65,000 - £75,000 + benefits Permanent, full-timeThe opportunityAn established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base.This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they''re looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.You''ll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you''re an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams.This isn''t a report-production job. It''s a role for someone who analyses, challenges and improves.What you''ll own Service operations Stock and asset management Procurement and cost control Systems and reporting Warranty and profit recovery Client and commercial engagementWhat we''re looking forYou''ll likely come from a managed print, office technology, field service, or technical service environment, and you''ll recognise the commercial ..... full job details .....