Head of Service Delivery

Head of Service Delivery Bristol Up to £60,000 We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery. This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts. Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement. Key responsibilities Lead, coach and develop service managers, creating a high-performance, service-led culture. Translate service strategy into clear priorities, measurable objectives and effective operating plans. Own service performance, resource planning, capacity and reporting against SLAs and KPIs. Act as a senior escalation point, resolving complex issues and protecting service continuity. Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency. Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture. Translate the organisation s service strategy into clear priorities, measurable objectives and effective operating plans. Act as a senior escalation point for service ..... full job details .....