Head Of Service

Job Purpose: To oversee the service team operating on sites across medium to large projects Servicing both Fire and Security systems with a team of 8 service engineers and a shared admin team. Roles and responsibilities: Deal with customer issues within the Service department Establishing and implementing training programmes for the service engineers Quote for the renewal of maintenance contracts Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer Attending new sites following completion of PPM takeover or new installation Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur Boost customer growth within the business Monthly / Quarterly customer meetings Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues Provide PandL reports, reach KPIs / targets, work on department efficiency / data Weekly / Monthly meetings with Small Works Manager and Key Account Manager Understanding how to use the reports on SimPRO to review your sales forecast Liaising with our supply chain to understand new products on the market and also build strong working relationship Assist with Product / Supplier partnerships i.e. GENT, Gallagher, Salto and Milestone etc. Work on Cross sell within Brunel / Obsequio Supporting Sales staff Any other duties assigned to support the needs of the business ..... full job details .....