Head of Service Charge

Reporting to the Director of Service Charge and Specialist Leasehold Services, you''ll provide strategic leadership and operational oversight of Southern Housing''s Service Charge function. You''ll lead the continued development and improvement of the service, ensuring service charge budgets, statements and related processes are delivered accurately, on time and in line with legislation and lease and tenancy obligations. You''ll also focus on improving service charge recovery and delivering excellent outcomes for customers. This role is an 18 month fixed term contract based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager. You''ll need to travel to Southern Housing offices and operational locations when required. What you''ll be doing Lead, develop and support the Service Charge team to deliver excellent customer outcomes. Drive service improvements that strengthen performance, customer satisfaction and service charge recovery. Ensure service charge estimates, budgets, actual accounts and communications are accurate and delivered on time. Act as Southern Housing''s technical lead for residential and commercial service charges. Ensure service charges are administered in line with legislation, lease and tenancy obligations and recognised good practice. Use financial information, management information and performance measures to support decisions and improvements. ..... full job details .....