Head Of Revenues & Benefits

OverviewHead of Revenues and Benefits

Location: 2 Alice Square, Birkenhead, CH412YA

Start Date: ASAP

Contract Duration: 2+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 103.57 per hour

Job Ref: OR12696

Responsibilities

Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services.

Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council''s policy objectives in relation to Revenues and Benefits.

Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services.

Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities.

Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon.

Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation.

Implement a “Digital first” approach, enabling digital solutions for all customers and minimizing human interaction.

Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures.

Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement.

Compile and implement the service business plan, ensuring alignment with strategic and financial planning.

Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk.

Contribute to the Operational Performance Board with relevant data and intelligence regarding the service.

Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection.

Foster a high-performing culture within the service, focusing on continuous improvement and value for money.

Provide support and advice to Councillors on matters relating to the Service.

Undertake other reasonable duties commensurate with the job role.

Person Specifications

Educated to degree level or equivalent experience relevant to the job description.

Evidence of continuously developing self and others, creating an environment of continuous learning and improvement.

Excellent relationship management skills with the ability to navigate diverse stakeholder views.

High level of written and oral communication skills, with the ability to influence and negotiate effectively.

Creative with an innovative approach, challenging the status quo and addressing new challenges.

Experience of driving or leading key projects and delivering successful outcomes.

Strong collaborator with the ability to empower individuals and teams to deliver outcomes.

Experience of leading strategic initiatives or contributing to strategy/policy development and implementation.

Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities.

Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty.

Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines.

Role model with demonstrable leadership skills and integrity.

Ability to make effective evidence-based decisions under constraints or uncertainty.

Experience of using insight/intelligence to improve organizational performance.

Politically astute.

Desirable Skills, Behaviours, Knowledge and Experience

Experience of leading a Revenues and Benefits function.

Project management experience.

Systems implementation experience.

Experience of managing budgets.

Our Values

Customer focused

Professional

Ambitious

Accountable

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