Head of Revenues & Benefits

Head of Revenues & Benefits

Location: 2 Alice Square, Birkenhead, CH412YA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 103.57  per hour 
Job Ref: OR12696

Job Responsibilities

• Provide assurance that Wirral Council is delivering high-performing, well-managed, strategic Revenues and Benefits services.

• Direct, lead, and manage the provision of high-quality, cost-effective services to meet the Council’s policy objectives in relation to Revenues and Benefits.

• Lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services.

• Establish, maintain, and foster effective working relationships with Elected Members and stakeholders, ensuring alignment and understanding of processes, work, and priorities.

• Ensure teams are trained to provide high-quality customer service and advice, with clear communication free from jargon.

• Support the implementation of a new Enterprise Resources Planning (ERP) system, ensuring it is fit for purpose and maximizes AI automation.

• Implement a “Digital first” approach, enabling digital solutions for all customers and minimizing human interaction.

• Manage large-scale service budgets, providing timely, accurate financial information and proactively addressing budget pressures.

• Engage in enhancing the business of the Council by challenging norms and implementing innovative solutions for improvement.

• Compile and implement the service business plan, ensuring alignment with strategic and financial planning.

• Maximize the value of Government subsidy and grants, ensuring all available funding is applied for and systems are in place to avoid financial risk.

• Contribute to the Operational Performance Board with relevant data and intelligence regarding the service.

• Work with stakeholders to ensure a customer-centric approach to feedback and enquiries, including fraud prevention and detection.

• Foster a high-performing culture within the service, focusing on continuous improvement and value for money.

• Provide support and advice to Councillors on matters relating to the Service.

• Undertake other reasonable duties commensurate with the job role.

Person Specifications

• Educated to degree level or equivalent experience relevant to the job description.

• Evidence of continuously developing self and others, creating an environment of continuous learning and improvement.

• Excellent relationship management skills with the ability to navigate diverse stakeholder views.

• High level of written and oral communication skills, with the ability to influence and negotiate effectively.

• Creative with an innovative approach, challenging the status quo and addressing new challenges.

• Experience of driving or leading key projects and delivering successful outcomes.

• Strong collaborator with the ability to empower individuals and teams to deliver outcomes.

• Experience of leading strategic initiatives or contributing to strategy/policy development and implementation.

• Ability to monitor, analyze, and predict changes in the environment to advise on risks and opportunities.

• Ability to adapt quickly to changing circumstances and operate in an environment of uncertainty.

• Experience of operating autonomously, prioritizing competing work demands, and meeting deadlines.

• Role model with demonstrable leadership skills and integrity.

• Ability to make effective evidence-based decisions under constraints or uncertainty.

• Experience of using insight/intelligence to improve organizational performance.

• Politically astute.

Desirable Skills, Behaviours, Knowledge and Experience

• Experience of leading a Revenues and Benefits function.

• Project management experience.

• Systems implementation experience.

• Experience of managing budgets.

Our Values

• Customer focused

• Professional

• Ambitious

• Accountable

 
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