https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--c7cb8fed-045c-4b9e-ba74-653211af1b5e RSS feed for Head Of Retention at Gleeson Recruitment Group. en-gb Thu, 21 May 2026 19:42:36 GMT https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--c7cb8fed-045c-4b9e-ba74-653211af1b5e https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--c7cb8fed-045c-4b9e-ba74-653211af1b5e Thu, 21 May 2026 11:52:44 GMT Location: Wolverhampton | Salary: 55000.00-55000.00 Annual | Type: Permanent | About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes.This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making.Strategic LeadershipOwn overall retention performance and key churn metricsDevelop and continuously improve retention strategies and frameworksUse customer insight and data to proactively identify and mitigate churn riskLeadership and Team DevelopmentLead, coach, and develop high-performing retention teamsBuild a strong, customer-focused culture with clear accountabilityEnsure teams are equipped with the tools and processes needed for successOperational ExcellenceRemove barriers that impact effective customer issue resolutionImprove operational efficiency across the customer journeyOversee high-value and sensitive customer escalationsCross-Functional Collaborat... Permanent