https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--4d17fd40-ee45-497e-8a3b-94d6ddf419c5 RSS feed for Head Of Retention at Gleeson Recruitment Group. en-gb Wed, 10 Jun 2026 21:35:16 GMT https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--4d17fd40-ee45-497e-8a3b-94d6ddf419c5 https://jobs.co.uk/job/head-of-retention-gleeson-recruitment-group--4d17fd40-ee45-497e-8a3b-94d6ddf419c5 Wed, 13 May 2026 23:00:00 GMT Location: Wolverhampton | Salary: £55000 - £75000/annum plus bonus | Type: Permanent | About the Role A leading organisation is seeking an experienced and strategic Head of Customer Retention to drive customer loyalty, reduce churn, and improve long-term customer outcomes. This role will take full ownership of retention performance, leading the development and execution of retention strategies, while ensuring operational excellence across customer-facing teams. The successful candidate will play a key role in influencing senior stakeholders and shaping a customer-centric culture through data-led decision making. Strategic Leadership Own overall retention performance and key churn metrics Develop and continuously improve retention strategies and frameworks Use customer insight and data to proactively identify and mitigate churn risk Leadership & Team Development Lead, coach, and develop high-performing retention teams Build a strong, customer-focused culture with clear accountability Ensure teams are equipped with the tools and processes needed for success Operational Excellence Remove barriers that impact effective customer issue resolution Improve operational efficiency across the customer journey Oversee high-value and sensitive customer ... Permanent