https://jobs.co.uk/job/head-of-retention-cca-recruitment-group--bee32746-07eb-41f7-81d6-a3a8b78e9f5c RSS feed for Head of Retention at CCA Recruitment Group. en-gb Wed, 22 Jul 2026 15:13:11 GMT https://jobs.co.uk/job/head-of-retention-cca-recruitment-group--bee32746-07eb-41f7-81d6-a3a8b78e9f5c https://jobs.co.uk/job/head-of-retention-cca-recruitment-group--bee32746-07eb-41f7-81d6-a3a8b78e9f5c Wed, 22 Jul 2026 11:52:20 GMT Location: Altrincham | Salary: 70000.00-70000.00 Annual | Type: Permanent | Role: Head of RetentionLocation: Altrincham (hybrid working 3 days office/2 days home)Salary: Up to 70,000 + bonus + benefitsHours: 37.5 hours per weekThis is a new and exciting role as my client''s team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value.You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director.Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle?Can you drive performance and motivation of your team?The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven.Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This i... Permanent