Head of Retention

Role: Head of RetentionLocation: Altrincham (hybrid working 3 days office/2 days home)Salary: Up to 70,000 + bonus + benefitsHours: 37.5 hours per weekThis is a new and exciting role as my client''s team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value.You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director.Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle?Can you drive performance and motivation of your team?The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven.Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role.Responsibilities of the Head of Retention:Own day-to-day delivery of retention, renewal and save performance across the Retention team.Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and ..... full job details .....