Head of Retention and Development

HEAD OF RETENTION and DEVELOPMENT Why work for Embrace the Middle East? Hybrid role: High Wycombe (minimum onsite twice a month) 10% employer pension contribution 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year. Life Assurance: 3 salary Flexi-time and home-working options Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7) Access to retail discount portal Training and development programme A values-led team committed to mission, integrity, and compassion About the Role Working with the Director of Fundraising and Communications, you will lead the development and delivery of Embrace''s supporter retention and donor development strategy, building deep and lasting relationships with individuals, churches, and communities. You''ll be responsible for shaping the full supporter lifecycle, from onboarding and ongoing relationship building to reactivation, cross-engagement, and long-term value growth. This is a role that blends strategy, creativity, and data insight, requiring someone who can hold the big picture while empowering a diverse team of fundraising and subject matter experts. You''ll have: Proven experience in supporter engagement, donor retention, and income growth strategies. Strong analytical skills, experience using data for segmentation, trend analysis, and performance optimisation. Strategic thinking, with the ..... full job details .....