Head of Retail

Age UK Leicester Shire and Rutland is more than a Charity we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of services, including our shops. Every item sold across our shops helps an older person in Leicester, Leicestershire and Rutland. We are looking for a commercially minded, inspiring Head of Retail to lead our charity s retail function, a portfolio of 29 shops, a growing online operation with an ambitious plan to turn the retail success into real impact for older people. This is a Senior Leadership role reporting to our Executive Director. You will set and deliver our retail strategy, grow income across high-street, out-of-town and superstore-style sites, develop our furniture and ecommerce operations, and lead a large, dedicated team of managers, drivers, maintenance staff and volunteers. If you can combine commercial drive with genuine care for the people you lead, we would love to hear from you. What you ll do • Deliver and continuously develop our retail strategy, growing income and keeping the function commercially resilient and fit for the future. • Identify and develop opportunities for growth including new high-street, out-of-town and superstore-style sites backed by evidenced business cases. • Build our furniture retail strategy across the city, county and wider region, and grow ecommerce income across multiple online platforms such as eBay. • Lead, coach ..... full job details .....