Head of Responsive Repairs

Are you a dynamic leader with a passion for delivering exceptional repair services? Do you thrive in fast-paced environments and know how to embed a culture of excellence? If so, we want to hear from you.

Our client is a national housing provider who is looking for a Head of Responsive Repairs to lead their large Direct Labour Organisation (DLO) and oversee the delivery of a high-performing, customer-focused repairs service. You’ll be responsible for driving operational excellence, improving service outcomes, and fostering a culture of accountability and collaboration.

Key Responsibilities

• Lead and manage the DLO team including Managers, Supervisors and Operatives, ensuring efficient and effective delivery of responsive repairs
• Develop and implement strategies to improve service performance, customer satisfaction, and value for money
• Embed a high-performance culture through coaching, clear KPIs, and continuous improvement
• Work collaboratively with internal and external stakeholders to enhance service delivery and resident experience
• Ensure compliance with health and safety, regulatory standards, and best practice

About You

• Proven senior leadership experience managing a large DLO within a housing or property services environment
• Strong track record of driving performance and service improvement
• Excellent stakeholder engagement and communication skills
• Strategic thinker with the ability to translate vision into operational success
• Passionate about delivering high-quality services that make a real difference to residents

If you would like to join a purpose-driven organisation making a tangible impact across London, lead a critical service area with the autonomy to innovate and improve within a supportive, inclusive culture and strong leadership team, we’d love to hear from you.  Apply today or contact Elise at Build Recruitment for more information.