Head of Responsive Repairs

Purpose of the RoleProvide strategic and operational leadership for the responsive repairs and maintenance service, ensuring safe, compliant, customer-focused and cost-effective delivery across the housing portfolio while meeting contractual obligations with Barking andamp; Dagenham Council.Key ResponsibilitiesStrategic LeadershipLead the responsive repairs, voids and minor works service.Develop and implement the repairs strategy.Deliver continuous service improvement programmes.Drive a "Right First Time" culture.Operational ManagementManage a large Direct Labour Organisation (DLO) together with specialist subcontractors.Ensure repairs are completed within contractual KPIs.Oversee emergency, responsive and follow-on repairs.Monitor productivity and workforce utilisation.Financial ManagementManage multi-million-pound repairs budgets.Control cost per repair.Improve commercial performance.Monitor profitability and contract performance.ComplianceEnsure statutory compliance relating to:Health andamp; SafetyGas SafetyElectrical SafetyFire SafetyAsbestosWater HygieneBuilding Safety legislationCDM RegulationsPerformance ManagementLead performance against KPIs including:Right First TimeEmergency response timesRoutine repair completionResident satisfactionComplaintsDisrepair claimsContractor performanceVoid turnaround timesCustomer ExperienceImprove tenant satisfaction.Reduce complaints.Lead responses to Ombudsman findings.Ensure vulnerable residents receive appropriate ..... full job details .....