https://jobs.co.uk/job/head-of-resident-experience-adecco--9c4217e0-5f0a-42e1-a1f1-13e2c2ceb087 RSS feed for Head of Resident Experience at Adecco. en-gb Sat, 02 May 2026 21:52:21 GMT https://jobs.co.uk/job/head-of-resident-experience-adecco--9c4217e0-5f0a-42e1-a1f1-13e2c2ceb087 https://jobs.co.uk/job/head-of-resident-experience-adecco--9c4217e0-5f0a-42e1-a1f1-13e2c2ceb087 Thu, 30 Apr 2026 23:00:00 GMT Location: Ealing | Salary: £450/day | Type: Temporary | Job Title: Head of Resident Experience Location: Perceval House, Ealing Directorate: Housing & Environment Department: Landlord Services Contract Details: * Type: Temporary * Pay: -450 per hour day Umbrella * Location: Perceval House, Ealing * Working Arrangements: Hybrid - 2 days per week from home * Hours: Full time, 35 hours per week (Monday to Friday) Adecco are recruiting on behalf of Ealing Council for a Head of Resident Experience to join their Housing & Environment Directorate. This is a senior leadership role responsible for driving a customer-focused housing service, improving resident satisfaction, and leading high-performing teams across resident engagement and complaint resolution. About the Role The Head of Resident Experience will lead strategic and operational delivery across resident engagement and complaints, ensuring services are responsive, compliant, and continuously improving. You will play a key role in shaping the customer journey, enhancing service delivery, and ensuring high levels of tenant satisfaction. Key Responsibilities * Lead and manage Resident Engagement and Complaint Resolution teams to deliver a customer-centric service * ... Temporary