https://jobs.co.uk/job/head-of-resident-experience-adecco--3472ca1a-c33a-40e9-9458-c5cc882394da RSS feed for Head Of Resident Experience at Adecco. en-gb Tue, 13 Oct 2026 02:37:53 GMT https://jobs.co.uk/job/head-of-resident-experience-adecco--3472ca1a-c33a-40e9-9458-c5cc882394da https://jobs.co.uk/job/head-of-resident-experience-adecco--3472ca1a-c33a-40e9-9458-c5cc882394da Sun, 20 Sep 2026 23:00:00 GMT Location: Ealing | Salary: £500/hour Umbrella, PAYE, Holiday, Pensions Scheme | Type: Contract | Client Local Authority in Ealing Job Title Head of resident experience Pay Rate -500+ Daily UMBRELLA Hours 35 Hours a week(Mon-Fri) Duration Initial 3 month Contract Location HYBRID WORKING- Description Purpose of role The Head of Housing Resident Experience will lead and manage teams to ensure a customer-centric service that focuses on understanding and enhancing the customer journey, while ensuring effective performance of service delivery and providing assurance of achieving high tenant satisfaction. To ensure that resident complaints are resolved and responded to within agreed timeframes through leadership of the complaint''s resolution team, driving high resident satisfaction, and implementing improvement projects based on lessons learned. To conduct comprehensive performance monitoring on key service delivery metrics, analysing data to identify trends, strengths, and areas for improvement, and provide actionable insights and recommendations to senior management to drive continuous improvement across the service and ensure the organisation remains a leader in regulatory adherence. To lead on Resident engagement across the housing... Contract