Head of Repairs

Head of Service - Responsive RepairsBristol- 6 months Interim / Contract Rates- 500 - 900 per day (depending on experience) Housing and Property Repairs ServicesAn established housing organisation is seeking an experienced Head of Service - Responsive Repairs to lead and stabilise its repairs service, ensuring the effective delivery of high-quality responsive repairs across a large and varied housing portfolio.This is a senior interim role with strategic and operational accountability for housing repairs, ideal for a leader who can take ownership of repairs performance, drive service improvement, and embed a strong customer-focused approach to responsive repairs.The Role: Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting.Key responsibilities include:Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer careEnsuring all repairs meet agreed quality standards, compliance requirements, and target timescalesDriving improved repairs performance, customer satisfaction, and value for moneyManaging budgets and resources across a complex repairs and maintenance environmentLeading and developing operational teams delivering day-to-day housing repairsManaging senior stakeholders and partners involved ..... full job details .....