https://jobs.co.uk/job/head-of-quality-permanent-futures-limited--e7b1b88e-02f1-4b6d-ae66-69df26f89e07 RSS feed for Head of Quality at Permanent Futures Limited. en-gb Sun, 24 May 2026 19:52:16 GMT https://jobs.co.uk/job/head-of-quality-permanent-futures-limited--e7b1b88e-02f1-4b6d-ae66-69df26f89e07 https://jobs.co.uk/job/head-of-quality-permanent-futures-limited--e7b1b88e-02f1-4b6d-ae66-69df26f89e07 Sat, 23 May 2026 23:00:00 GMT Location: Pontefract | Salary: £68000 - £74000/annum Plus bonus | Type: Permanent | Futures recruitment are looking to appoint a Head of Quality to lead and develop all quality assurance and aftersales functions for a well known manufacturing business. This role is critical in ensuring that products and services consistently meet the highest quality standards while delivering an exceptional customer experience throughout the post-sale journey. The successful candidate will oversee quality control processes, customer support operations, warranty management, and continuous improvement initiatives. Working cross-functionally with operational, technical, and customer-facing teams, the Head of Quality will drive a culture of quality excellence, operational efficiency, and customer satisfaction. Key Responsibilities Lead and manage all quality assurance and aftersales activities across the business. Develop, implement, and maintain quality standards, procedures, and compliance frameworks. Oversee quality control processes to ensure products and services consistently meet company and customer expectations. Manage customer support and warranty functions to deliver a high-quality post-sale experience. Investigate customer complaints, identify root causes, and imple... Permanent