Head of Quality

HEAD OF QUALITY CREWE UP TO 80,000 + RAPIDLY GROWING BUSINESSTHE OPPORTUNITY Due to continue growth, and ambitions to exceed 250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service. You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa 70 million turnover, with the aim to hit 250 million in 4 years.If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality and Customer Experience, Head of Quality and Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!THE ROLEOwn the end to end customer journey and service qualityLeading on the analysis of customer feedback and complains to identify improvementsEstablish KPIs to be implemented to benchmark quality and regularly reporting on themImplementing internal quality standards across customer service, manufacturing and logisticsDriving a true right-first-time culture across departmentsReviewing existing processes, identifying require changes and improvements and implementing ..... full job details .....