Head of Quality and Practice

The Head of Quality and Practice is a senior operational leadership role responsible for strengthening the quality, consistency and effectiveness of practice across Hope Street''s trauma-informed residential community for justice-involved women and their children. Working closely with the Community Director, you will lead the development and consistent delivery of high-quality practice across the Hope Street Hub and supported housing. You will contribute to strategic planning and service development, and lead quality assurance and improvement processes so that the operational model remains safe, effective and responsive to the needs of the women and children we support. You will provide reflective leadership to key members of the team, modelling trauma informed and responsive practice. In so doing, you will foster a team culture rooted in relational practice, curiosity and accountability and help ensure that day-to-day delivery is consistent with our values and overall aims. Given Hope Street''s distinctive role as a community-based residential service and alternative to custody, we are seeking someone with extensive safeguarding expertise and experience of leadership in services for justice involved individuals or women-only spaces. This insight will enable you to support team members navigating complex systems, contribute to casework with confidence, and help ensure that Hope Street continues to challenge traditional responses to justice-involved women through a ..... full job details .....