Head of Property Services (Responsive)

We are seeking an experienced Head of Property Services (Responsive) to lead a high-performing, customer-focused Responsive Maintenance service across our 22,000 homes. Driving operational excellence and service transformation, you''ll use data and performance insight to improve quality, value for money and customer satisfaction. This is an exciting opportunity to play a key visible role across Incommunities, leading positive change. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we''ve worked with colleagues and customers to find out what''s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who''ll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Ensure that our Repairs and Maintenance Teams provides an efficient and effective service which is responsive to its service users and customers, ensuring safe delivery of those services for all involved. Lead the development and provision of high performing teams, ensuring the highest standards of customer care and service delivery are achieved. Promote equality in ..... full job details .....