Head Of Professional Services

Director of Professional ServicesSalary: 90,000 - 100,000 Per AnnumLocation: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects.Take full responsibility for delivery quality, timelines and commercial performance across all projects.Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start.Ensure projects transition successfully into managed services and long term support.Act as the ..... full job details .....