Head of Product - Customer Comms Platform

Head of Product/Head of Digital Product/Senior Product Manager/Product Lead/Lead Product Manager£750 per day, inside IR35/Umbrella engagement and 2-3 days per week on site in London.Transactional communications platformScope:We''ve partnered with a well known brand who are looking for a Head of Product/Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platformThis platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels.You will be responsible for defining the product vision, roadmap, and operating model, ensuring the platform is scalable, reliable, and capable of delivering personalised, Real Time communications at scale.Overview of the role:Product Strategy andamp; VisionHelp shape and deliver product/platform vision and strategy for the transactional communications platformEstablish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomesDrive a shift from a Legacy platform to a new platform.Platform Ownership andamp; DeliveryLead the end-to-end delivery of a multi-channel transactional communications platform (email, SMS, push, in-app)Ensure the platform supports high-volume, Real Time communications, resilience and reliability at scalePartner with: Engineering andamp; Architecture teams, ..... full job details .....